Вы услышите интервью с менеджером отеля. В следующих заданиях выберите правильный ответ.
1. The Keating Hotel is located
1) in the suburbs.
2) near the beach.
3) in the centre of the city.
2. The Keating will leave unforgettable memories because of
1) the service of the personal concierge.
2) its sleek design.
3) its chic boutique nightclub.
3. Lots of people choose the Keating hotel for
1) business trips.
2) intimate rest.
3) celebrating special occasions.
4. What makes the hotel a destination within itself?
1) It has a marvelous view from its windows.
2) It has wonderful food and exciting nightlife.
3) Guests don’t have to leave the hotel to have a good rest.
5. What welcoming amenities does the hotel provide?
1) An espresso machine and designer bathrobes.
2) A bowl of fruit and fresh water.
3) Fresh baked pastries.
6. The most recent renovation was in the
1) lobby area.
2) wellness area.
3) swimming pool.
7. Most of all the manager enjoys
1) working with the hotel staff.
2) talking with the guests.
3) dining in the restaurants.
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2 – 1
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Question: What is unique about your hotel’s location?
Answer: San Diego is known as America’s finest city because of its amazing climate and natural beauty. Tourists can visit lots of attractions like the world renowned San Diego Zoo or Sea World, located in the suburbs. Or if they are just looking to unwind, San Diego is home to some of the most beautiful beaches in North America. The Keating Hotel is situated in the heart of downtown, where guests will find premier dining, shopping and entertainment. Reflecting historic grandeur and modern allure, the Keating Hotel offers a chic retreat from the urban metropolis.
Question: What makes your hotel memorable and unforgettable?
Answer: The Keating is an intimate boutique hotel with full dedication to exceeding the guest’s expectations. The chic design makes it memorable but ultimately what makes it really unforgettable is the service and attention guests receive from our personal concierge from the moment their reservation is made. Guests will rave about the Keating Hotel’s sleek design and lavish accommodations, savory food and chic boutique nightclub. But above all, they will rave about the service of the personal concierge and their efforts to make sure every detail is taken care of.
Question: What is the atmosphere of your hotel? What types of guests does it attract?
Answer: The Keating caters to a diverse clientele. During convention season we have business executives, and at weekends, the hotel and night club welcome celebrities who appreciate an intimate setting without the media or fan attention. Yet the hotel has become most popular with people celebrating special occasions. We go above and beyond to make celebrations an extraordinary experience.
Question: What makes your hotel a destination within itself?
Answer: The Keating is a destination itself because it is located in the heart of the Gaslamp quarter where our guests have a bird’s eye view of the main entertainment district in San Diego without having to leave the comfort of their suite. Guests can begin their evening in style with specialty cocktails, followed by an intimate dinner at the Bistro Italiano that features fresh pasta dishes, thin crust pizzas and unique wines from California and Italy. And the night doesn’t have to end there; all hotel guests are VIPs at the boutique nightclub, where the city’s top DJs spin and San Diego’s elite come to mix and mingle.
Question: Do you provide any special amenities to guests?
Answer: Our luxurious rooms and suites have lavish amenities like modern electronics, WIFI wireless internet access, luxurious Italian linens, an espresso machine, and also designer bathrobes. In the evening, the guest rooms are turned down to a relaxing setting and fresh baked pastries are set table side for a nighttime treat. On arrival guests are welcomed in the lobby by a bowl of fruit and fresh flavored water made according to the season.
Question: What are your responsibilities in the hotel?
Answer: I am responsible for the entire operation at the Keating Hotel, making sure that all our guests are happy and want to come back and recommend our hotel to their family, friends and colleagues. Besides, I am actively involved in all kinds of renovations. Two years ago we redecorated all our guest rooms, our lobby area and the bar. This year we’ve also completely re-done our wellness area except for the swimming pool, which was built only a year ago.
Question: What do you enjoy most about what you do?
Answer: I love all the various aspects of a large city hotel. It’s the contact with the guests in the lobby, welcoming them to our executive lounge, inviting people for an exciting wine dinner in one of our award winning restaurants. Yet my greatest pleasure is working with my colleagues and subordinates. When you feel that you are representing a brand like this, then you just can’t go wrong. I am proud of what I do, and of the hotel I work for.
Question: Thank you for sharing your experiences. I wish you all the best in your current position and look forward to hearing more great things about your achievements in the future.