Вы услышите диалог. Определите, какие из приведённых утверждений A-G соответствуют содержанию текста (1 — True), какие не соответствуют (2 — False) и о чём в тексте не сказано, то есть на основании текста нельзя дать ни положительного, ни отрицательного ответа (3 — Not stated).
A. The customer is worried about getting spare parts for the computer.
B. The salesperson says there are no stocks at the Head Office in London.
C. The customer has to bring the computer back to the Head Office in the event of a fault.
D. The customer is satisfied with other firms’ speedy service.
E. The annual charge for the service increases every year.
F. The customer asks about the sort of paper for the printer.
G. The customer says they’ve had only one printer up to now.
A. The customer is worried about getting spare parts for the computer. TRUE
B. The salesperson says there are no stocks at the Head Office in London. FALSE
C. The customer has to bring the computer back to the Head Office in the event of a fault. FALSE
D. The customer is satisfied with other firms’ speedy service. FALSE
E. The annual charge for the service increases every year. NOT STATED
F. The customer asks about the sort of paper for the printer. FALSE
G. The customer says they’ve had only one printer up to now. FALSE
Salesman: Now, Mrs Jones, I’d like to show you our new computer. It’s the TX1 00, made in Japan.
Customer: Ah, yes. I was going to ask you about that. If it’s made abroad, I might have trouble in getting spare parts.
Salesman: Not at all, Mrs Jones. Our head office in London keeps all the spare parts and also a number of loan machines so that in the most unlikely event of yours developing a serious fault — and the even more unlikely event of our not being able to repair it on site — you’d have the use of a replacement for as long as you needed it.
Customer: Free of charge, you mean?
Salesman: Well, all our service is free for the first year. After that there’s an annual charge you can pay for on-site service.
Customer: On-site service. In other words you’d continue to come to my office to carry out any repairs?
Salesman: Yes, we would. It’s all included.
Customer: How soon can you sort a problem out?
Salesman: We’ll be with you in less than thirty-six hours.
Customer: I’ve heard that sort of thing before. Excuse me if I sound a bit cynical, but I’ve had disappointments with other firms promising speedy service. They say they’ll come within twenty-four hours, forty-eight hours or whatever it is, but then when it comes to it they don’t count weekends and holidays, and forty-eight hours can easily turn into ninety-six hours, or even longer.
Salesman: Don’t worry, madam. When we say thirty-six hours we mean thirty-six hours. Ring us one morning and we’ll be with you by the end of the next afternoon. Holidays are no exception except in so far as our customers themselves sometimes don’t want to have us call at those times.
Customer: Well, it sounds very good. And the annual fee?
Salesman: After the first year the fee is one hundred and fifty pounds.
Customer: A hundred and fifty pounds a year. It sounds an awful lot.
Salesman: Well, think of it this way. It works out at less than three pounds a week, which doesn’t exactly break the bank. I’m sure you agree with that, Mrs Jones.
Customer: Well, up to a point. Ah! I also wanted to ask about running costs, the price of paper for the printer and that sort of thing.
Salesman: The paper costs about two pounds a roll and there’re about three hundred sheets per roll.
Customer: Are your printers easy to use? You see, we’ve managed without one up to now.
Salesman: They couldn’t be easier. In fact, they’re entirely automatic.
Customer: Huh, why are there so many knobs and buttons?
Salesman: Ah, I was just coming on to that.