| Woman 1 (off): | Travel Hut Customer Services. How can I help you? | |
| Simon: | Hello, I stayed in one of your hotels last night, in Nottingham, and I’m afraid I’m not satisfied with the service. There was no soap in the bathroom! And when I told the man in reception, he was very rude to me. | |
| Woman 1 (off): | I’m so sorry, Mr … | |
| Simon: | Moon. Simon Moon. | |
| Woman 1 (off): | It won’t happen again. I’ll talk to… | |
| Simon: | I think you should give me a full refund and… | |
| Man 1 (off): | Manny’s Models. Good morning. | |
| Simon: | Good morning. I wish to make a complaint concerning a model aeroplane I bought from your online store. First of all, it arrived two weeks late. | |
| Man 1 (off): | Yes, we’re changing our distribution system. You see… | |
| Simon: | And the model is not complete: there is a part missing! | |
| Man 1 (off): | I’m very sorry, there must have been a mistake. It’s entirely our fault. We’ll replace the model plane straightaway. Can you give me your name and address? | |
| Simon: | Moon. Simon Moon. | |
| Simon: | Yes, Mrs Anderson, I know Peter is only three years old, but he’s too noisy. Frankly, it’s intolerable. You must control the boy! | |
| Emma: | Simon! Where’s that file? I asked for it three hours ago! | |
| Simon: | Don’t blame me! I’m trying my best. It’s not my fault! | |
| Emma: | Of course, it’s your fault! You never do anything on time. | |
| Simon: | Oh Emma, why do you complain all the time? It’s not good for you, you know. |